Cancellation Policy for HungryEats.com

At HungryEats.com, we strive to provide exceptional food delivery service to our valued customers. We understand that circumstances may arise where you need to cancel your order, and we have established the following cancellation policy to ensure a fair and transparent process for both parties involved.

Cancellation Timeframe:

Customers can cancel their orders free of charge within 5 minutes of placing the order. After the initial 5-minute window, cancellation requests will be subject to the terms outlined below.

Cancellation Fees:

a. If you cancel your order after the initial 5-minute window but before the restaurant starts preparing your food, no cancellation fee will be charged. However, we encourage you to cancel as soon as possible to avoid any inconvenience to the restaurant.

b. If you cancel your order after the restaurant has started preparing your food, a cancellation fee may be applied. The cancellation fee will be a percentage of the total order value and will depend on the specific circumstances. The exact percentage will be communicated to you during the cancellation process.

c. If you cancel your order after the restaurant has prepared the food and it is out for delivery, the cancellation fee may include the full cost of the order. This is because the food has already been prepared and the delivery process has commenced.

Cancellation Process:

To cancel your order, please follow these steps:

a. Log in to your HungryEats.com account.

b. Navigate to your order history.

c. Locate the order you wish to cancel and click on the cancellation option.

d. Follow the prompts and provide any necessary information.

e. If applicable, you will be informed about any cancellation fees and asked to confirm the cancellation.

f. Once the cancellation is confirmed, you will receive a cancellation confirmation email.

Refunds:

a. If you cancel your order within the 5-minute window or before the restaurant starts preparing your food, you will receive a full refund of the order amount.

b. If a cancellation fee is applicable based on the timing of your cancellation, the refund amount will be adjusted accordingly.

c. Refunds will be processed to the original payment method used for the order and may take a few business days to reflect in your account.

Please note that HungryEats.com reserves the right to modify or update this cancellation policy at any time. We recommend reviewing the policy periodically to stay informed about any changes.

If you have any questions or require further assistance regarding our cancellation policy, please don't hesitate to contact our customer support team. We are here to help!

Thank you for choosing HungryEats.com. We appreciate your understanding and cooperation in adhering to our cancellation policy.